Terms & Conditions – Sakura Holidays
1. General
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• By booking a ticket with Sakura Holidays, you agree to comply with these Terms & Conditions. |
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• Sakura Holidays reserves the right to update or amend these terms at any time without prior notice. |
2. Ticket Booking & Payment
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• Tickets can be booked through our website, mobile app, or authorized agents. |
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• Full payment must be made at the time of booking. |
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• All fares are quoted in Nepalese Rupees (NPR) unless otherwise stated. |
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• Online payments are processed securely. Sakura Holidays does not store sensitive card/payment details. |
3. Ticket Validity & Identification
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• Passengers must carry a valid ticket (printed or digital) during travel. |
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• A government-issued ID (citizenship, passport, or driver’s license) may be required for verification. |
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• Tickets are non-transferable without prior approval. |
4. Cancellations & Refunds
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• Cancellations made at least 12 hours before departure are eligible for a partial refund (after service charges). |
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• Cancellations within 12 hours of departure are non-refundable. |
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• No refunds will be issued for no-shows or passengers arriving late after the scheduled departure. |
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• Refunds (if applicable) will be processed through the original payment method. |
5. Changes & Rescheduling
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• Ticket rescheduling is subject to seat availability and must be requested at least 12 hours before departure. |
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• Additional charges may apply depending on fare differences. |
6. Departure & Boarding
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• Passengers must report to the designated boarding point at least 30 minutes before departure. |
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• Buses will not wait beyond the scheduled departure time. |
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• Sakura Holidays is not responsible for passengers who miss the bus due to late arrival. |
7. Luggage Policy
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• Each passenger is allowed to carry up to 20 kg of luggage free of charge. |
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• Extra luggage or oversized items may incur additional charges. |
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• Sakura Holidays is not responsible for loss or damage to personal belongings unless caused by company negligence. |
8. Passenger Conduct
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• Passengers are expected to behave respectfully toward staff and fellow travelers. |
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• Smoking, alcohol, and illegal substances are strictly prohibited on board. |
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• Sakura Holidays reserves the right to deny boarding or remove passengers engaging in disruptive or unsafe behavior. |
9. Liability Disclaimer
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• Sakura Holidays is not liable for delays, cancellations, or schedule changes caused by factors beyond our control, including road conditions, traffic, strikes, or natural disasters. |
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• Our liability is limited to the value of the purchased ticket. |
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• Travel insurance is recommended for passengers. |
10. Company Rights
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• Sakura Holidays reserves the right to change schedules, fares, or buses without prior notice. |
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• In the rare event of service cancellation, passengers will be offered either an alternative trip or a refund. |
📌 Note: These Terms & Conditions are designed to ensure fairness, safety, and smooth travel experiences for all passengers.
